Recently, Hainan Shiner Industrial Co., Ltd. successfully passed the rigorous audit by the expert panel from Beijing Engwei Certification Center, and officially obtained the Anti-Bribery Management System Certification and the After-Sales Service Management System Certification. These certifications represent significant achievements in the company's commitment to deepening compliance management and advancing systematic development. They mark a new milestone for Hainan Shiner in the standardization and professionalization of ethical governance and quality service.

01 Preparation: Full Commitment Across the Organization

From May 11 to 13, the company underwent the external dual-system audit. During the audit period, the expert panel from Beijing Engwei Certification Center conducted a comprehensive and thorough assessment of the company's system operations through document review, on-site inspections, personnel interviews, and process tracing. The assessment covered two key dimensions: anti-bribery and ethical risk control, as well as full-process standardization of after-sales services.

02 Highlights: Audit-Driven Improvements

During this audit, all departments worked collaboratively and responded proactively. Several areas received full recognition from the expert panel:

Highlight 1: Robust Anti-Bribery Risk Prevention Mechanisms

The audit team examined anti-bribery control measures across key business processes including bidding, procurement, and sales. Through reviewing contract approval records, supplier admission files, and integrity commitment letters, the expert panel concluded that the company has established a comprehensive integrity risk identification and prevention mechanism covering the entire business chain. Key personnel have signed integrity self-discipline commitments, and compliance review steps are embedded in the supplier management process. This reflects a management philosophy of "prevention first, combining prevention and control."

Highlight 2: Standardized and Traceable After-Sales Service Processes

In the after-sales service system audit, the expert panel randomly selected recent customer complaint handling records, product return and exchange logs, and customer satisfaction survey data. They also conducted on-site visits to the Quality Control Department and Marketing Center. The audit results showed that the company's after-sales service responds promptly, follows closed-loop handling processes, and maintains a comprehensive customer feedback mechanism. The entire process — from issue acceptance, root cause analysis, corrective action implementation to effectiveness verification — is fully documented and follows established procedures, with customer satisfaction continuing to improve.

Highlight 3: Efficient Cross-Department Collaboration and Deep System Integration

Throughout the audit process, all departments were well-prepared with documentation, on-site coordination was smooth, and responses to inquiries were professional, demonstrating strong teamwork. The expert panel specifically noted that Hainan Shiner has deeply integrated system standards into the entire business chain covering production, marketing, technology, quality, finance, and administration, achieving effective integration between the management system and daily operations. This approach is highly commendable.

03 Leadership Message: Charting the Course Forward

The company leadership stated at the closing meeting of the audit:

"The anti-bribery system is the fundamental safeguard for compliant business operations. The after-sales service system is the core support for brand reputation and market competitiveness. The successful certification of these two systems is authoritative recognition of the company's management standards, and also a significant responsibility. All departments should take this audit as a new starting point, humbly accept expert guidance, comprehensively identify management gaps, fill process loopholes, internalize system standards, and ensure the efficient and standardized operation of both systems. This will lay a solid foundation for the company's stable operations and high-quality long-term development."

04 Outlook: Staying True to Our Mission for Steady Growth

The achievement of the dual-system certification is a significant milestone in Hainan Shiner's compliance management development, and also the starting point of a new journey. Moving forward, the company will continue to uphold the development principles of integrity, ethical self-discipline, quality-first, and service excellence. We will continuously improve the anti-bribery risk prevention mechanism, upgrade the after-sales service management system, and empower high-quality corporate development through high-standard compliance management. We aim to create greater value for our customers and set a compliance benchmark for the industry.

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